Terms of Use
Terms governing website use, orders, payments, shipping, returns, exchanges, refunds and statutory consumer rights.
Scope
These Terms of Use apply to use of the website and purchases made from PhaQeli, subject to mandatory applicable law.
Website Use
You may use the website for lawful purposes and in a manner that does not interfere with the website, other users or applicable rights.
Product Information
We aim to present product information accurately. Product appearance may vary slightly because of display settings, photography or production tolerances.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.
Orders
Submitting an order is a request to purchase the selected goods using the information and payment method provided at checkout.
Order Acceptance
An order may be accepted when it is confirmed for fulfilment. We may contact you if information is incomplete or an operational issue prevents fulfilment.
Processing
Orders are usually processed within 1–3 business days.
Cancellation
You may request cancellation before dispatch by contacting support@phaqeli.com. Once dispatched, cancellation cannot be guaranteed.
Address Changes
You may request an address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.
Payments
Payments are processed through Stripe. Primary card methods include Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.
Shipping Fees
Standard shipping is 6$ when the free-shipping threshold is not met.
Free Shipping
Orders reaching 50 qualify for free standard shipping.
Dispatch
Orders should be dispatched within 3 business days.
Estimated Delivery
Estimated transit is 7–15 business days after dispatch. Delivery timing is an estimate rather than a guaranteed arrival date and may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Customs and Import Duties
Applicable customs duties, import charges or customs handling charges for international orders are the customer’s responsibility, unless mandatory applicable law requires otherwise.
Lost Parcels
If a parcel appears lost, contact support@phaqeli.com. We review tracking and investigate with the carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.
EU Right of Withdrawal
Where EU distance-selling rules apply, consumers generally have a statutory right to withdraw within 14 days from receipt without giving a reason. This right is separate from the normal commercial return policy.
Returns
For goods covered by the normal return policy, contact support@phaqeli.com within 14 calendar days after receipt to register a return. The registered address is not automatically the return address; return instructions provide the correct address and steps.
Return Shipping
For a normal change-of-mind or non-defective return, the customer pays return shipping. For defective, damaged, incorrect or incomplete goods, the merchant covers the applicable return shipping cost. No restocking fee is charged.
Exchanges
Direct exchanges are supported. For a normal non-defective exchange, the customer pays both return shipping and replacement shipment costs. For damaged, defective, incorrect or incomplete goods, the merchant covers applicable return and replacement shipping costs.
Defective / Incorrect / Incomplete Goods
Product problems are handled separately from change-of-mind returns. Mandatory rights relating to non-conforming goods remain available.
Refunds
Approved refunds are generally returned to the original payment method. Our internal processing target is within 7 business days after returned goods are received and necessary review is completed. This target does not override mandatory statutory refund deadlines.
Personalised Goods Exception Where Applicable
If made-to-order, custom-made or clearly personalised goods are offered and an applicable statutory withdrawal exception applies, those goods may be excluded from ordinary change-of-mind withdrawal. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.
Statutory Consumer Rights
Nothing in these terms limits Mandatory Statutory Consumer Rights. Where EU statutory withdrawal applies, standard original delivery costs that must be refunded by law will be refunded. Supplementary delivery costs above the least expensive standard delivery option may be excluded to the extent permitted by law. Refund timing and any lawful right to withhold a refund until goods are received or evidence of return is supplied follow mandatory law.
Intellectual Property
Website content, layout, text, graphics and other materials may be protected by intellectual-property rights belonging to their respective owners. Use of the website does not transfer those rights.
Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded. Other liability is subject to applicable law and the circumstances of the transaction.
Privacy
Personal data is handled in accordance with the Privacy Policy and Cookie Policy.
Changes
These terms may be updated from time to time. The last-updated date shows the current version published on the website.
Contact
For order and general support, contact support@phaqeli.com. For privacy and data-protection matters, contact privacy@phaqeli.com.