Shipping Policy
Order processing, dispatch, estimated transit, carriers, tracking, delivery issues, shipping fees and international customs information.
Processing
1–3 business days
Order preparation and processing.
Dispatch
Within 3 business days
Shipment is handed to the carrier.
Transit
7–15 business days
Estimated transit after dispatch.
Delivery
Carrier completes delivery at the destination.
Applies when the free-shipping minimum is not met.
Orders reaching this threshold qualify for free standard shipping.
Carriers
Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier used for an individual order may depend on destination, shipping route and operational arrangements.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Address accuracy
Please review the delivery address before submitting an order. Accurate address information helps prevent avoidable delivery issues.
Address changes
You may request an address change before dispatch at support@phaqeli.com. After dispatch, a change cannot be guaranteed. If the carrier has already received the parcel, whether a change is possible may depend on the carrier.
Delivery estimates and delays
The 7–15 business day transit period is an estimate, not a guaranteed delivery date. Timing may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These circumstances do not remove mandatory statutory responsibilities.
Lost parcels
If a parcel has not arrived for an extended period or appears lost, contact support@phaqeli.com. We review tracking, investigate with the relevant carrier and may request reasonable delivery information. If the parcel is confirmed lost, the resolution will be a reshipment or refund.
Customs and import duties
For international orders, applicable customs duty, import charges or customs handling charges are the customer’s responsibility, unless mandatory applicable law requires otherwise. Product prices include applicable tax according to the website’s pricing configuration, but this does not mean all destination-country import charges are included.
Customer support
For shipping, tracking, delivery, lost-parcel or address questions, contact support@phaqeli.com.