Orders are usually processed within 1–3 business days. Dispatch should take place within 3 business days.

You may request cancellation before dispatch by contacting support@phaqeli.com. Once an order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.

Primary card methods include Visa, Mastercard, American Express, JCB, Discover and Diners Club. Payments are processed through Stripe. Additional methods may be available where displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.

Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.

Estimated transit is 7–15 business days after dispatch. This is an estimate and may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.

Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for an individual order may depend on destination, route and operational arrangements.

Contact support@phaqeli.com. We review the tracking information and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.

For goods covered by the normal return policy, contact support@phaqeli.com within 14 calendar days after receipt to register the return.

For a change-of-mind, size-preference or other non-defective return, the customer pays the return shipping cost. No restocking fee is charged.

The merchant covers the applicable return shipping cost for defective, damaged, incorrect or incomplete goods, without limiting mandatory statutory consumer rights.

Do not send a return without return instructions. The registered address is not automatically the return address. Customer service will provide the return address and steps after the request is registered.

Our internal processing target is within 7 business days after the returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may need additional time to display the funds. This internal target does not replace any mandatory statutory refund deadline.

Approved refunds are generally returned to the original payment method.

Where the EU statutory right of withdrawal applies, consumers generally have 14 days from receipt to withdraw without giving a reason. The return shipping cost may be the consumer’s responsibility where disclosed in advance. Standard original delivery costs that must be refunded by law will be refunded; supplementary costs for a more expensive delivery choice may be excluded to the extent permitted by law.

Yes. For a normal non-defective exchange, the customer pays both the return shipping cost and the replacement shipment cost.

For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping and replacement shipping costs.

The general guide covers S, M, L, XL and XXL. Product-specific size information on an individual product page takes priority.

For privacy, cookies, consent or personal-data requests, contact privacy@phaqeli.com.

No. Do not send a full card number, CVV/CVC, PIN or other card security code through ordinary customer-service email.

For orders, shipping, tracking, returns, refunds, exchanges, sizing, payments and general support, contact support@phaqeli.com. Business hours: Monday-Friday, 09:00-18:00.