Shipping Policy | PhaQeli<\/title><\/p>\n<style>\n:root{\n --theme-primary:#6D1A36;\n --theme-secondary:#C4A35A;\n --ink:#17191f;--muted:#686d78;--line:#e5e8ee;--soft:#f6f7f9;--paper:#ffffff;--deep:#22252c;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:40px 22px 64px}\n.mast{display:grid;grid-template-columns:180px 1fr;gap:30px;align-items:end;padding:20px 0 30px;border-bottom:1px solid var(--line)}\n.mast 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section{padding:24px 0;border-bottom:1px solid var(--line)}.ship-col section:last-child{border-bottom:0}.ship-fees{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--line);margin:18px 0}.ship-fees div{padding:18px}.ship-fees div:first-child{border-right:1px solid var(--line)}.ship-fees b{display:block;font-size:1.25rem;color:var(--ink)}\n@media(max-width:820px){.shipping-route{grid-template-columns:1fr}.shipping-route:before{left:25px;right:auto;top:16px;bottom:16px;width:2px;height:auto}.route-step{display:grid;grid-template-columns:54px 1fr;text-align:left;padding:12px 0}.route-step .dot{margin:0}.ship-layout{grid-template-columns:1fr}.ship-fees{grid-template-columns:1fr}.ship-fees div:first-child{border-right:0;border-bottom:1px solid var(--line)}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"mast\">\n<div>\n<div class=\"label\">Shipping<\/div>\n<div class=\"rule\"><\/div>\n<\/div>\n<div>\n<h1>Shipping Policy<\/h1>\n<p>Order processing, dispatch, estimated transit, carriers, tracking, delivery issues, shipping fees and international customs information.<\/p>\n<div class=\"updated\">Last updated: 12 September 2026<\/div>\n<\/div>\n<\/header>\n<section class=\"shipping-route\" aria-label=\"Shipping timeline\">\n<div class=\"route-step\">\n<div class=\"dot\">1<\/div>\n<div>\n<h2>Processing<\/h2>\n<p><strong>1\u20133 business days<\/strong><br \/>Order preparation and processing.<\/p>\n<\/div>\n<\/div>\n<div class=\"route-step\">\n<div class=\"dot\">2<\/div>\n<div>\n<h2>Dispatch<\/h2>\n<p><strong>Within 3 business days<\/strong><br \/>Shipment is handed to the carrier.<\/p>\n<\/div>\n<\/div>\n<div class=\"route-step\">\n<div class=\"dot\">3<\/div>\n<div>\n<h2>Transit<\/h2>\n<p><strong>7\u201315 business days<\/strong><br \/>Estimated transit after dispatch.<\/p>\n<\/div>\n<\/div>\n<div class=\"route-step\">\n<div class=\"dot\">4<\/div>\n<div>\n<h2>Delivery<\/h2>\n<p>Carrier completes delivery at the destination.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"ship-fees\">\n<div><span class=\"small muted\">Standard shipping<\/span><b>6$<\/b><\/p>\n<p>Applies when the free-shipping minimum is not met.<\/p>\n<\/div>\n<div><span class=\"small muted\">Free standard shipping<\/span><b>50<\/b><\/p>\n<p>Orders reaching this threshold qualify for free standard shipping.<\/p>\n<\/div>\n<\/div>\n<div class=\"ship-layout\">\n<div class=\"ship-col\">\n<section>\n<h2>Carriers<\/h2>\n<p>Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier used for an individual order may depend on destination, shipping route and operational arrangements.<\/p>\n<\/section>\n<section>\n<h2>Tracking<\/h2>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/section>\n<section>\n<h2>Address accuracy<\/h2>\n<p>Please review the delivery address before submitting an order. Accurate address information helps prevent avoidable delivery issues.<\/p>\n<\/section>\n<section>\n<h2>Address changes<\/h2>\n<p>You may request an address change before dispatch at support@phaqeli.com. After dispatch, a change cannot be guaranteed. If the carrier has already received the parcel, whether a change is possible may depend on the carrier.<\/p>\n<\/section>\n<\/div>\n<div class=\"ship-col\">\n<section>\n<h2>Delivery estimates and delays<\/h2>\n<p>The <strong>7\u201315 business day<\/strong> transit period is an estimate, not a guaranteed delivery date. Timing may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These circumstances do not remove mandatory statutory responsibilities.<\/p>\n<\/section>\n<section>\n<h2>Lost parcels<\/h2>\n<p>If a parcel has not arrived for an extended period or appears lost, contact support@phaqeli.com. We review tracking, investigate with the relevant carrier and may request reasonable delivery information. If the parcel is confirmed lost, the resolution will be a <strong>reshipment or refund<\/strong>.<\/p>\n<\/section>\n<section>\n<h2>Customs and import duties<\/h2>\n<p>For international orders, applicable customs duty, import charges or customs handling charges are the customer’s responsibility, unless mandatory applicable law requires otherwise. Product prices include applicable tax according to the website’s pricing configuration, but this does not mean all destination-country import charges are included.<\/p>\n<\/section>\n<section>\n<h2>Customer support<\/h2>\n<p>For shipping, tracking, delivery, lost-parcel or address questions, contact support@phaqeli.com.<\/p>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy | Shipping Shipping Policy Order processing, dispatch, estimated transit, carriers, tracking, delivery issues, shipping fees and international customs information. Last updated: 1 Processing 1\u20133 business daysOrder preparation and processing. 2 Dispatch Within 3 business daysShipment is handed to the carrier. 3 Transit 7\u201315 business daysEstimated transit after dispatch. 4 Delivery Carrier completes delivery […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23538","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages\/23538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/comments?post=23538"}],"version-history":[{"count":1,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions"}],"predecessor-version":[{"id":24438,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions\/24438"}],"wp:attachment":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/media?parent=23538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}