Terms of Use | PhaQeli<\/title><\/p>\n<style>\n:root{\n --theme-primary:#6D1A36;\n --theme-secondary:#C4A35A;\n --ink:#17191f;--muted:#686d78;--line:#e5e8ee;--soft:#f6f7f9;--paper:#ffffff;--deep:#22252c;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:40px 22px 64px}\n.mast{display:grid;grid-template-columns:180px 1fr;gap:30px;align-items:end;padding:20px 0 30px;border-bottom:1px solid var(--line)}\n.mast .label{font-size:.76rem;font-weight:900;letter-spacing:.14em;text-transform:uppercase;color:var(--theme-primary)}\n.mast h1{margin:0;font-size:clamp(2.4rem,5vw,4.6rem);line-height:.98;letter-spacing:-.055em}\n.mast p{max-width:780px;margin:14px 0 0;color:var(--muted);font-size:1.02rem}\n.updated{display:inline-flex;margin-top:14px;padding:6px 0;border-bottom:2px solid var(--theme-secondary);color:var(--muted);font-size:.84rem}\n.rule{height:4px;width:82px;margin:18px 0 0;background:linear-gradient(90deg,var(--theme-primary),var(--theme-secondary));border-radius:999px}\nh2{margin:0 0 12px;font-size:clamp(1.4rem,2.5vw,1.85rem);line-height:1.25;letter-spacing:-.025em}\nh3{margin:0 0 8px;font-size:1.05rem;line-height:1.3}\np{margin:0 0 14px;color:var(--muted)}\nul,ol{margin:10px 0 0;padding-left:22px;color:var(--muted)}\nli{margin:6px 0}li::marker{color:var(--theme-secondary);font-weight:800}\n.note{padding:16px 18px;border-left:4px solid var(--theme-primary);background:var(--soft);color:var(--muted)}\n.keyline{border-top:1px solid var(--line)}\n.table-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch;border:1px solid var(--line)}\ntable{width:100%;border-collapse:collapse;min-width:680px;background:#fff}\nth,td{padding:14px 15px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}\nth{font-size:.82rem;letter-spacing:.04em;text-transform:uppercase;background:var(--soft);color:var(--deep)}\ntd{color:var(--muted)}tr:last-child td{border-bottom:0}\n.small{font-size:.9rem}.strong{color:var(--ink);font-weight:800}.muted{color:var(--muted)}\n@media(max-width:820px){.shell{padding:28px 16px 48px}.mast{grid-template-columns:1fr;gap:8px}.mast h1{font-size:clamp(2.15rem,11vw,3.8rem)}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.terms-layout{display:grid;grid-template-columns:240px minmax(0,1fr);gap:42px;margin-top:34px}.terms-index{position:sticky;top:16px;align-self:start;max-height:calc(100vh - 32px);overflow:auto;padding-right:16px}.terms-index ol{list-style:none;padding:0;margin:0;border-left:1px solid var(--line)}.terms-index a{display:block;padding:6px 12px;text-decoration:none;color:var(--muted);font-size:.82rem}.terms-index a:hover{color:var(--theme-primary)}\n.term{display:grid;grid-template-columns:54px 1fr;gap:16px;padding:0 0 24px;margin:0 0 24px;border-bottom:1px solid var(--line)}.term:last-child{border-bottom:0}.term .n{font-weight:900;color:var(--theme-primary);font-size:.9rem;padding-top:4px}.term h2{font-size:1.25rem}\n@media(max-width:820px){.terms-layout{grid-template-columns:1fr}.terms-index{position:static;max-height:none;overflow:auto}.terms-index ol{display:flex;gap:4px;overflow-x:auto;border-left:0;border-bottom:1px solid var(--line)}.terms-index a{white-space:nowrap}.term{grid-template-columns:38px 1fr}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"mast\">\n<div>\n<div class=\"label\">Legal<\/div>\n<div class=\"rule\"><\/div>\n<\/div>\n<div>\n<h1>Terms of Use<\/h1>\n<p>Terms governing website use, orders, payments, shipping, returns, exchanges, refunds and statutory consumer rights.<\/p>\n<div class=\"updated\">Last updated: 12 September 2026<\/div>\n<\/div>\n<\/header>\n<div class=\"terms-layout\">\n<nav class=\"terms-index\" aria-label=\"Terms index\">\n<ol>\n<li><a href=\"#t1\">01 Scope<\/a><\/li>\n<li><a href=\"#t2\">02 Website Use<\/a><\/li>\n<li><a href=\"#t3\">03 Product Information<\/a><\/li>\n<li><a href=\"#t4\">04 Prices and Taxes<\/a><\/li>\n<li><a href=\"#t5\">05 Orders<\/a><\/li>\n<li><a href=\"#t6\">06 Order Acceptance<\/a><\/li>\n<li><a href=\"#t7\">07 Processing<\/a><\/li>\n<li><a href=\"#t8\">08 Cancellation<\/a><\/li>\n<li><a href=\"#t9\">09 Address Changes<\/a><\/li>\n<li><a href=\"#t10\">10 Payments<\/a><\/li>\n<li><a href=\"#t11\">11 Shipping Fees<\/a><\/li>\n<li><a href=\"#t12\">12 Free Shipping<\/a><\/li>\n<li><a href=\"#t13\">13 Dispatch<\/a><\/li>\n<li><a href=\"#t14\">14 Estimated Delivery<\/a><\/li>\n<li><a href=\"#t15\">15 Tracking<\/a><\/li>\n<li><a href=\"#t16\">16 Customs and Import Duties<\/a><\/li>\n<li><a href=\"#t17\">17 Lost Parcels<\/a><\/li>\n<li><a href=\"#t18\">18 EU Right of Withdrawal<\/a><\/li>\n<li><a href=\"#t19\">19 Returns<\/a><\/li>\n<li><a href=\"#t20\">20 Return Shipping<\/a><\/li>\n<li><a href=\"#t21\">21 Exchanges<\/a><\/li>\n<li><a href=\"#t22\">22 Defective \/ Incorrect \/ Incomplete Goods<\/a><\/li>\n<li><a href=\"#t23\">23 Refunds<\/a><\/li>\n<li><a href=\"#t24\">24 Personalised Goods Exception Where Applicable<\/a><\/li>\n<li><a href=\"#t25\">25 Statutory Consumer Rights<\/a><\/li>\n<li><a href=\"#t26\">26 Intellectual Property<\/a><\/li>\n<li><a href=\"#t27\">27 Liability<\/a><\/li>\n<li><a href=\"#t28\">28 Privacy<\/a><\/li>\n<li><a href=\"#t29\">29 Changes<\/a><\/li>\n<li><a href=\"#t30\">30 Contact<\/a><\/li>\n<\/ol>\n<\/nav>\n<article>\n<section class=\"term\" id=\"t1\">\n<div class=\"n\">01<\/div>\n<div>\n<h2>Scope<\/h2>\n<p>These Terms of Use apply to use of the website and purchases made from PhaQeli, subject to mandatory applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t2\">\n<div class=\"n\">02<\/div>\n<div>\n<h2>Website Use<\/h2>\n<p>You may use the website for lawful purposes and in a manner that does not interfere with the website, other users or applicable rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t3\">\n<div class=\"n\">03<\/div>\n<div>\n<h2>Product Information<\/h2>\n<p>We aim to present product information accurately. Product appearance may vary slightly because of display settings, photography or production tolerances.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t4\">\n<div class=\"n\">04<\/div>\n<div>\n<h2>Prices and Taxes<\/h2>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t5\">\n<div class=\"n\">05<\/div>\n<div>\n<h2>Orders<\/h2>\n<p>Submitting an order is a request to purchase the selected goods using the information and payment method provided at checkout.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t6\">\n<div class=\"n\">06<\/div>\n<div>\n<h2>Order Acceptance<\/h2>\n<p>An order may be accepted when it is confirmed for fulfilment. We may contact you if information is incomplete or an operational issue prevents fulfilment.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t7\">\n<div class=\"n\">07<\/div>\n<div>\n<h2>Processing<\/h2>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t8\">\n<div class=\"n\">08<\/div>\n<div>\n<h2>Cancellation<\/h2>\n<p>You may request cancellation before dispatch by contacting support@phaqeli.com. Once dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t9\">\n<div class=\"n\">09<\/div>\n<div>\n<h2>Address Changes<\/h2>\n<p>You may request an address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t10\">\n<div class=\"n\">10<\/div>\n<div>\n<h2>Payments<\/h2>\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card methods include Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t11\">\n<div class=\"n\">11<\/div>\n<div>\n<h2>Shipping Fees<\/h2>\n<p>Standard shipping is <strong>6$<\/strong> when the free-shipping threshold is not met.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t12\">\n<div class=\"n\">12<\/div>\n<div>\n<h2>Free Shipping<\/h2>\n<p>Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t13\">\n<div class=\"n\">13<\/div>\n<div>\n<h2>Dispatch<\/h2>\n<p>Orders should be dispatched within <strong>3 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t14\">\n<div class=\"n\">14<\/div>\n<div>\n<h2>Estimated Delivery<\/h2>\n<p>Estimated transit is <strong>7\u201315 business days after dispatch<\/strong>. Delivery timing is an estimate rather than a guaranteed arrival date and may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t15\">\n<div class=\"n\">15<\/div>\n<div>\n<h2>Tracking<\/h2>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t16\">\n<div class=\"n\">16<\/div>\n<div>\n<h2>Customs and Import Duties<\/h2>\n<p>Applicable customs duties, import charges or customs handling charges for international orders are the customer’s responsibility, unless mandatory applicable law requires otherwise.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t17\">\n<div class=\"n\">17<\/div>\n<div>\n<h2>Lost Parcels<\/h2>\n<p>If a parcel appears lost, contact support@phaqeli.com. We review tracking and investigate with the carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t18\">\n<div class=\"n\">18<\/div>\n<div>\n<h2>EU Right of Withdrawal<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have a statutory right to withdraw within <strong>14 days<\/strong> from receipt without giving a reason. This right is separate from the normal commercial return policy.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t19\">\n<div class=\"n\">19<\/div>\n<div>\n<h2>Returns<\/h2>\n<p>For goods covered by the normal return policy, contact support@phaqeli.com within <strong>14 calendar days after receipt<\/strong> to register a return. The registered address is not automatically the return address; return instructions provide the correct address and steps.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t20\">\n<div class=\"n\">20<\/div>\n<div>\n<h2>Return Shipping<\/h2>\n<p>For a normal change-of-mind or non-defective return, the customer pays return shipping. For defective, damaged, incorrect or incomplete goods, the merchant covers the applicable return shipping cost. No restocking fee is charged.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t21\">\n<div class=\"n\">21<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported. For a normal non-defective exchange, the customer pays both return shipping and replacement shipment costs. For damaged, defective, incorrect or incomplete goods, the merchant covers applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t22\">\n<div class=\"n\">22<\/div>\n<div>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<p>Product problems are handled separately from change-of-mind returns. Mandatory rights relating to non-conforming goods remain available.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t23\">\n<div class=\"n\">23<\/div>\n<div>\n<h2>Refunds<\/h2>\n<p>Approved refunds are generally returned to the original payment method. Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and necessary review is completed. This target does not override mandatory statutory refund deadlines.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t24\">\n<div class=\"n\">24<\/div>\n<div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<p>If made-to-order, custom-made or clearly personalised goods are offered and an applicable statutory withdrawal exception applies, those goods may be excluded from ordinary change-of-mind withdrawal. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t25\">\n<div class=\"n\">25<\/div>\n<div>\n<h2>Statutory Consumer Rights<\/h2>\n<p>Nothing in these terms limits <strong>Mandatory Statutory Consumer Rights<\/strong>. Where EU statutory withdrawal applies, standard original delivery costs that must be refunded by law will be refunded. Supplementary delivery costs above the least expensive standard delivery option may be excluded to the extent permitted by law. Refund timing and any lawful right to withhold a refund until goods are received or evidence of return is supplied follow mandatory law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t26\">\n<div class=\"n\">26<\/div>\n<div>\n<h2>Intellectual Property<\/h2>\n<p>Website content, layout, text, graphics and other materials may be protected by intellectual-property rights belonging to their respective owners. Use of the website does not transfer those rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t27\">\n<div class=\"n\">27<\/div>\n<div>\n<h2>Liability<\/h2>\n<p>Nothing in these terms excludes or limits liability that cannot lawfully be excluded. Other liability is subject to applicable law and the circumstances of the transaction.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t28\">\n<div class=\"n\">28<\/div>\n<div>\n<h2>Privacy<\/h2>\n<p>Personal data is handled in accordance with the Privacy Policy and Cookie Policy.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t29\">\n<div class=\"n\">29<\/div>\n<div>\n<h2>Changes<\/h2>\n<p>These terms may be updated from time to time. The last-updated date shows the current version published on the website.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t30\">\n<div class=\"n\">30<\/div>\n<div>\n<h2>Contact<\/h2>\n<p>For order and general support, contact support@phaqeli.com. For privacy and data-protection matters, contact privacy@phaqeli.com.<\/p>\n<\/div>\n<\/section>\n<\/article>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | Legal Terms of Use Terms governing website use, orders, payments, shipping, returns, exchanges, refunds and statutory consumer rights. Last updated: 01 Scope 02 Website Use 03 Product Information 04 Prices and Taxes 05 Orders 06 Order Acceptance 07 Processing 08 Cancellation 09 Address Changes 10 Payments 11 Shipping Fees 12 Free […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages\/20581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/comments?post=20581"}],"version-history":[{"count":2,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions"}],"predecessor-version":[{"id":24441,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions\/24441"}],"wp:attachment":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/media?parent=20581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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