Returns & Refunds | PhaQeli<\/title><\/p>\n<style>\n:root{\n --theme-primary:#6D1A36;\n --theme-secondary:#C4A35A;\n --ink:#17191f;--muted:#686d78;--line:#e5e8ee;--soft:#f6f7f9;--paper:#ffffff;--deep:#22252c;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:40px 22px 64px}\n.mast{display:grid;grid-template-columns:180px 1fr;gap:30px;align-items:end;padding:20px 0 30px;border-bottom:1px solid var(--line)}\n.mast 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.tag{color:var(--theme-secondary)}\n.process{counter-reset:r}.process-step{display:grid;grid-template-columns:44px 1fr;gap:14px;padding:16px 0;border-bottom:1px solid var(--line)}.process-step:before{counter-increment:r;content:counter(r);width:30px;height:30px;border:1px solid var(--theme-primary);color:var(--theme-primary);display:grid;place-items:center;border-radius:50%;font-weight:900;font-size:.8rem}.process-step:last-child{border-bottom:0}\n.return-section{padding:26px 0;border-top:1px solid var(--line)}\n@media(max-width:820px){.return-summary{grid-template-columns:1fr 1fr}.return-summary div:nth-child(2){border-right:0}.return-paths{grid-template-columns:1fr}.path{border-right:0;border-bottom:1px solid var(--line)}.path:last-child{border-bottom:0}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"mast\">\n<div>\n<div class=\"label\">Returns<\/div>\n<div class=\"rule\"><\/div>\n<\/div>\n<div>\n<h1>Returns & Refunds<\/h1>\n<p>Return routes for normal preference returns, product problems and EU statutory withdrawal, together with exchanges and refund timing.<\/p>\n<div class=\"updated\">Last updated: 12 September 2026<\/div>\n<\/div>\n<\/header>\n<div class=\"return-summary\">\n<div><b>14 calendar days<\/b><span>Normal return request window after receipt<\/span><\/div>\n<div><b>No restocking fee<\/b><span>For eligible returns<\/span><\/div>\n<div><b>Direct exchanges<\/b><span>Supported<\/span><\/div>\n<div><b>7 business days<\/b><span>Internal approved-refund processing target<\/span><\/div>\n<\/div>\n<section class=\"return-paths\" aria-label=\"Return categories\">\n<div class=\"path\">\n<div class=\"tag\">A \u00b7 Normal Return<\/div>\n<h2>Change of mind \/ preference<\/h2>\n<p>Includes change of mind, no longer wanted, size preference, personal preference and other non-defective returns.<\/p>\n<p><strong>Return shipping:<\/strong> customer pays.<\/p>\n<\/div>\n<div class=\"path\">\n<div class=\"tag\">B \u00b7 Problem Goods<\/div>\n<h2>Defective \/ damaged \/ incorrect \/ incomplete<\/h2>\n<p>These cases are handled separately from normal preference returns.<\/p>\n<p><strong>Applicable return shipping:<\/strong> merchant pays.<\/p>\n<\/div>\n<div class=\"path\">\n<div class=\"tag\">C \u00b7 EU Statutory Withdrawal<\/div>\n<h2>14-day withdrawal right<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw without giving a reason.<\/p>\n<p><strong>Return shipping:<\/strong> customer may be responsible where disclosed before purchase.<\/p>\n<\/div>\n<\/section>\n<section class=\"return-section\">\n<h2>Return eligibility and condition<\/h2>\n<p>For a normal change-of-mind return, goods may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable. These conditions do not remove mandatory statutory rights.<\/p>\n<p>For an EU statutory withdrawal, consumers may inspect goods to an extent comparable to checking them in a physical store. Any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be handled according to applicable law.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>Return process<\/h2>\n<div class=\"process\">\n<div class=\"process-step\">\n<div>\n<h3>Contact customer service<\/h3>\n<p>Register the return within the applicable window at support@phaqeli.com.<\/p>\n<\/div>\n<\/div>\n<div class=\"process-step\">\n<div>\n<h3>Receive return instructions<\/h3>\n<p>Customer service provides the correct return address and steps. <strong>The registered address is not automatically the return address.<\/strong><\/p>\n<\/div>\n<\/div>\n<div class=\"process-step\">\n<div>\n<h3>Send the goods back<\/h3>\n<p>Use the provided instructions and retain reasonable proof of return.<\/p>\n<\/div>\n<\/div>\n<div class=\"process-step\">\n<div>\n<h3>Refund or exchange processing<\/h3>\n<p>After the goods are received and the necessary review is completed, approved outcomes are processed subject to applicable statutory deadlines.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"return-section\">\n<h2>Return shipping costs<\/h2>\n<div class=\"table-scroll\">\n<table>\n<thead>\n<tr>\n<th>Reason<\/th>\n<th>Return shipping<\/th>\n<th>Replacement shipping<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Change of mind \/ size preference \/ non-defective return<\/td>\n<td>Customer<\/td>\n<td>Not applicable unless exchanging<\/td>\n<\/tr>\n<tr>\n<td>Normal non-defective exchange<\/td>\n<td>Customer<\/td>\n<td>Customer<\/td>\n<\/tr>\n<tr>\n<td>Damaged \/ defective \/ incorrect \/ incomplete return<\/td>\n<td>Merchant<\/td>\n<td>Not applicable unless exchanging<\/td>\n<\/tr>\n<tr>\n<td>Damaged \/ defective \/ incorrect \/ incomplete exchange<\/td>\n<td>Merchant<\/td>\n<td>Merchant<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n<section class=\"return-section\">\n<h2>Refund timeline and method<\/h2>\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>. Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. A bank, card issuer or payment provider may need additional time to show the funds.<\/p>\n<p>This internal target does not extend, reduce or replace any mandatory statutory refund deadline.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>EU statutory refund rules<\/h2>\n<p>Where the EU statutory right of withdrawal applies, refunds follow mandatory law. The merchant may, where legally permitted, withhold the refund until the returned goods are received or until the customer provides evidence that the goods have been sent back, according to the applicable rule.<\/p>\n<p>Standard original delivery costs that must be refunded under applicable consumer law will be refunded. If the customer selected a delivery option more expensive than the least expensive standard delivery offered, the supplementary amount may be excluded to the extent permitted by law.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>Exceptions where applicable<\/h2>\n<p>If the website offers made-to-order, custom-made or clearly personalised goods and an applicable statutory withdrawal exception applies, those goods may be excluded from an ordinary change-of-mind return. This does not exclude rights relating to defective, damaged or incorrect goods, merchant production errors or other mandatory statutory consumer rights.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>Statutory rights<\/h2>\n<div class=\"note\"><strong>Nothing in this policy limits mandatory statutory consumer rights.<\/strong><\/div>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Returns Returns & Refunds Return routes for normal preference returns, product problems and EU statutory withdrawal, together with exchanges and refund timing. Last updated: 14 calendar daysNormal return request window after receipt No restocking feeFor eligible returns Direct exchangesSupported 7 business daysInternal approved-refund processing target A \u00b7 Normal Return Change of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24437,"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24437"}],"wp:attachment":[{"href":"https:\/\/phaqeli.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}